25% OFF FULL PRICE STYLES - USE CODE USA25, ORDER BY 5/27

Shipping and Returns

Please Note: New Customer Discount Code is only valid on regular priced items.  Items that are on sale are not eligible.

RETURNS

At CharlesDavid.com every detail is important to us, and nothing is more important than customer satisfaction and safety

Returns are accepted up to 30 days after purchase date. Items must be unworn, unused, sellable, and in original boxes. $6.95 charge per each separate return will be deducted from your return credit for restocking and postage.

Return Options Via Happy Returns "Return Bar" Locations or UPS Prepaid Label. 

RETURN BAR return refunds will be made immediately as soon as the Return Bar has received and scanned QR Code.  ONLY VALID WHEN PURCHASED THROUGH CHARLESDAVID.COM - Not VALID if purchased through 3rd party retailer - please go to the original retailer for returns.

UPS returns will be refunded after received and inspected in warehouse “Once your return is processed, Please allow 7-10 business days for the credit to appear on your account.”

You will receive an email notification confirming your refund has been initiated.

Please Click this LINK to start your returns charlesdavid.happyreturns.com

Disclaimer: 3rd party returns are NOT accepted; any purchases made outside of charlesdavid.com should be returned through the original retailer purchased from. Attempting to return merchandise from a 3rd party retailer on Charlesdavid.com can cause delay at the customers discretion and will be subject to additional fees.

Exchanges: Due to constant change in inventory, we recommend you place a new order and request a return authorization and send the original item back for a return credit. 

OUTLET SALE ITEMS ARE FINAL SALE - NO RETURNS

Price Match Policy: Up to 30 days of your purchase date, if you find the same style in the same color/material you purchased sold at a lower retail price at another online store, we will happily refund the difference. 

Contact us via email:  customerservice@charlesdavidllc.com for Price match inquiries and any questions you have.

 

 

SHIPPING TERMS

 Please note that carrier transit time is Business days - carrier does not deliver on weekends and note Holidays could cause delay by carrier.  Delivery is end of day

UPS is not able to deliver to PO BOXES - please ensure to enter a Valid street address to ship to - Extra Charges can be incurred for incorrect addresses, Zip Codes, missing Apartment#/Suite#, PO BOXs, etc - this can also cause delay in delivery.

UPS has a 60 day dispute process for any shipments that are not received - after this period, lost shipment claims are not able to be refunded.

Should you have any questions regarding your order, please email us at customerservice@charlesdavid.com - if you did not receive email notification of order, shipment, etc please notify us right away 

● Free shipping ground for orders $50 and over before tax in the contiguous US (48 adjoining States including Washington DC) 

● Shipping Fee of $7.95 for orders under $50 Ground Shipping

● Delivery time – Ground Shipping 7-10 Business Days (not Including Holidays). 

● Hawaii + Alaska 2 Day shipping $15 – Delivery times vary by location.

● 2 Day Expedited Shipping $15 (orders received before 12:00PM PST) – except in California Expedited Shipping not needed - Orders will ship same Business Day or Weekend Orders will ship Next Business Day excluding Holidays - Orders Received after 12:00PM PST will ship Next Business Day Excluding Holidays **  Please note that carrier transit time is Business days - carrier does not deliver on weekends. If order is placed Thursday 2 day delivery would be Monday by end of day. If order is placed Friday, 2 Day Delivery would be Tuesday by end of day

● Overnight Shipping $30 orders received before 12:00PM PST - Orders will ship same Business Day or Weekend Orders will ship Next Business Day Excluding Holidays - Orders Received after 12:00PM PST will ship Next Business Day Excluding Holidays **  Please note that carrier transit time is Business days - carrier does not deliver on weekends. If order is placed Friday, Delivery would be Monday by end of day

● Products on sale 50% or more-Overnight and 2 Day Expedited Shipping will not be available Outside of Alaska and Hawaii.

● OUTLET SALE ITEMS Overnight and 2 Day Expedited Shipping will not be available Outside of Alaska and Hawaii. - FINAL SALE - NO RETURNS